Frequently Asked Questions

Welcome to our FAQ! Whether you're shopping for an adult wig, children's wig, doll wig, cranial prosthesis, or custom wig service, you'll find answers to some of our most commonly asked questions below.

If you still have questions, please contact us at Tiadwanacollectionllc@gmail.com. Please allow up to 3 business days for a response.

ADULT & CUSTOM WIGS

1. Do you offer custom wigs?

Yes! Tia Dwana Collection LLC offers custom wigs designed around simplicity, longevity, and convenience. Our wigs are ideal for women who want to get up and go with little to no daily maintenance.

Custom wigs arrive styled and ready to wear based on the styling options selected for your order.

2. How do I submit a custom wig inquiry?

Please email Tiadwanacollectionllc@gmail.com with as much detail as possible about the wig you're interested in.

Include your desired:

• Lace size, such as 5x5, 6x6, frontal, etc.
• Hair texture
• Hair length
• Color, if applicable
• Styling, such as curls, crimps, waves, or straight
• Cap construction
• Head size or custom measurements
• Inspiration photos, if applicable

Please allow up to 3 business days for your inquiry to be reviewed.

Submitting an inquiry does not guarantee acceptance of the order.

3. Do you offer advanced coloring and heavily layered styles?

Our specialty is creating beautiful, simple, long-lasting wigs that are easy to maintain. We do not specialize in heavily layered cuts or advanced coloring techniques such as balayage, complex undertones, or other highly detailed color work.

Inspiration photos are welcome, but they are used for reference only. Exact duplication of another wig, cut, color, texture, density, or style cannot be guaranteed.

4. Do you offer different wig cap constructions?

Yes. Multiple cap construction options are available depending on your needs and preferred method of wearing your wig.

You can learn more about our available cap options by watching our short cap-construction video on our website.

5. Do I have to provide head measurements?

No. Custom measurements are optional.

You may provide your individual head measurements for a more personalized fit, or you may select Small, Medium, or Large. If you select a standard size, the corresponding universal measurements will be used to construct your wig.

Customers who submit custom measurements are responsible for ensuring that those measurements are accurate.

U-PART WIGS

6. What is a U-Part wig?

We like to call it a removable sew-in!

A U-Part wig gives you the natural appearance of a sew-in with the convenience of being able to remove your wig. There is no lace to maintain, and a small portion of your natural hair is left out to blend with the wig.

This is a great option for women looking for simplicity and a natural appearance without lace or adhesive.

7. How much hair do I have to leave out with a U-Part wig?

Our standard U-Part opening is approximately 1 inch across and 3 inches going back, helping keep the amount of natural hair left out to a minimum.

The opening can also be adjusted to your preference. Please specify your desired opening when placing your order.

8. What if I don't see the hair texture I want?

Please contact Tiadwanacollectionllc@gmail.com to inquire about additional textures.

You may also consider our Provide Your Own Hair Service if you already have hair that you would like us to use.

PROVIDE YOUR OWN HAIR

9. Can I provide my own bundles or hair for my wig?

Yes! Our Provide Your Own Hair Service allows you to send in your own hair to have a wig professionally constructed.

Please review the service requirements before sending any hair. Hair should not be mailed until your service has been confirmed and you have received the appropriate instructions.

WIG REPAIRS

10. Do you repair wigs?

Yes. Wig repair services are available for qualifying wigs. Because every wig and repair need is different, the wig may need to be evaluated before the service can be confirmed.

Please provide clear photos and a description of the issue when submitting your repair inquiry. Not every wig or type of damage can be repaired.

CHILDREN'S WIGS

11. Do you make wigs for children?

Yes. Our children's wigs are designed with comfort, convenience, and age-appropriate wear in mind. Options include glueless closure construction that allows the wig to be put on and removed daily without requiring traditional adhesive installation.

Measurements may be required depending on the wig and construction selected.

12. Can children's wigs be customized?

Yes. Available customization may include length, texture, simple colors, sizing, and other options depending on the wig.

We focus on wearable, manageable styles and do not specialize in highly complex coloring or styling.

CRANIAL PROSTHESES & MEDICAL WIGS

13. Do you offer cranial prostheses or medical wigs?

Yes. Tia Dwana Collection LLC provides cranial prosthesis and medical wig services for individuals experiencing medically related hair loss.

Requirements may vary depending on whether you are purchasing privately or seeking insurance reimbursement or coverage. Please contact us for information specific to your situation.

14. Is my medical information kept private?

We take the privacy and confidentiality of personal and health-related information seriously. The owner of Tia Dwana Collection LLC has completed HIPAA privacy and security training and holds a HIPAA training certificate.

Applicable personal and health information submitted in connection with cranial prosthesis or medical wig services is handled with care and discretion in accordance with our Privacy Policy and applicable requirements.

CROWNTRESS DOLL WIGS

15. What makes CrownTress doll wigs different?

CrownTress Creations was created to make hair play more meaningful. Our interchangeable doll wigs can be used for creative styling, cultural hair learning, practicing hair skills, representation, therapeutic hair play, and simply having fun.

Our doll wigs are made with real human hair, allowing children, collectors, aspiring stylists, and families to enjoy a more realistic hair-styling experience.

16. Can CrownTress doll wigs be washed and styled?

Yes! Our human-hair doll wigs can be washed and restyled.

Hot tools may also be used when appropriate. Extra care should be taken with blonde and processed hair, and we recommend keeping heat at 360°F or below for blonde hair.

Adult supervision is recommended when children use heated styling tools.

17. What doll sizes do your wigs fit?

We offer multiple wig sizes designed to accommodate different dolls and styling heads. Please carefully review the size listed on each product before ordering.

If you're unsure which size you need, contact us before purchasing.

ORDERING & PAYMENT

18. Do you offer payment plans?

Yes. Payment plan options are available for qualifying purchases.

For custom inquiries, once your request has been reviewed and you are ready to proceed, you will receive an invoice containing your order details and payment instructions.

19. Can I change or cancel my order after purchasing?

No. Due to the custom, personalized, and hygienic nature of our products and services, all sales are final.

Once an order has been placed and payment submitted, we do not accept returns, refunds, cancellations, or exchanges.

Please carefully review all selections, measurements, customization details, and shipping information before submitting payment.

20. What happens if I enter the wrong measurements?

Customers are responsible for providing accurate measurements.

Tia Dwana Collection LLC is not responsible for fit issues resulting from measurements or sizing information incorrectly submitted by the customer.

If you are uncomfortable taking custom measurements, you may select a standard Small, Medium, or Large size when that option is available.

PROCESSING & SHIPPING

21. How long will my order take?

Processing times vary depending on the product or service purchased, customization required, order volume, and hair availability.

Please review the processing timeframe provided with the individual product or service before purchasing. Processing time and shipping/transit time are separate.

22. What happens after my package ships?

Once your order has been completed, it will be shipped to the address provided with your purchase.

Please make sure your full name and shipping address are correct before submitting your payment.

Tia Dwana Collection LLC is not responsible for packages that are lost, stolen, damaged, delayed, or misdelivered while in the possession of the shipping carrier.

If an issue occurs after your package has been transferred to the carrier, please contact the applicable carrier directly to initiate a claim or investigation.

RETURNS & REFUNDS

23. What is your return and refund policy?

All sales are final.

Due to the custom, personalized, and hygienic nature of our products and services, we do not accept returns, refunds, cancellations, or exchanges once an order has been placed.

If you believe you received an incorrect item or there is an issue attributable to Tia Dwana Collection LLC, please contact us promptly so the matter can be reviewed.

ADDITIONAL QUESTIONS

24. What if I have a question that isn't answered here?

We're happy to help!

Please email Tiadwanacollectionllc@gmail.com with your name, the product or service you're interested in, and as much detail as possible regarding your question.

Please allow up to 3 business days for a response.

By completing a purchase with Tia Dwana Collection LLC or CrownTress Creations, you acknowledge that you have reviewed your order information and agree to the applicable product descriptions, policies, terms, and conditions provided on our website.